Start with your model and order.
For Beshare Ridge, the supplier model reference is EDB001. Include your order reference, selected finish and a clear description of the question. For parts, identify the component and any visible model markings. The team can request relevant photographs through the appropriate support channel.
Before your first ride
Use the instructions supplied with your bike. Confirm the required assembly, inspection and charging steps for your actual battery and charger. If the correct manual is missing, request it from the team before using the bike.
Parts and compatibility
Parts availability and compatibility are confirmed for the individual bike. Do not assume that a visually similar battery, charger, controller or brake part from another branded model is interchangeable.
Reporting a problem
- Give the model and order reference.
- Describe when the problem happens and any displayed error.
- Describe the issue first. The team will explain how to share clear, relevant photographs.
- Stop using the bike if the fault affects safe operation and ask for the next step.
Do not dismantle battery cells or attempt improvised charging or wiring changes. Keep personal details and order information out of public comments.
Returns and warranty
Read how to request help with a return or warranty issue. Consumer rights under Australian law are additional to any voluntary warranty.