Plan the handover.

Beshare currently offers free shipping on Ridge, with stock held in Melbourne. Delivery availability and access still need confirmation for your postcode before payment. Remote locations, islands and restricted-access properties deserve a specific conversation rather than an assumption based on the offer.

Start with your preferred finish, quantity, destination postcode and state. Describe any separately requested service so the team can confirm the arrangement. An enquiry is not a completed order. The team confirms colour availability, delivery arrangements and payment before dispatch. Keep the confirmation with your order records, especially if the delivery location has unusual access.

The supplier lists the packed Ridge at 65 kg in a 142 × 32 × 74 cm carton. Describe what happens between the delivery vehicle’s possible stopping point and the intended receiving space. Include steps, a narrow gate, restricted parking, a long approach or any unloading limitation.

Give observations rather than conclusions. “There are three steps after the gate” tells the team more than “access is fine.” If a business address is an option, describe it and ask whether it suits the available arrangement. Confirm who will receive the order and any access detail that needs to be shared before dispatch.

Dispatch is when the order leaves; transit is the journey afterwards. Beshare confirms the expected dispatch window and available carrier information for the individual order. Transit varies by destination and service. Ask which timing information is available for your destination and keep it with the confirmed arrangement.

If you have a date in mind, explain it before ordering and ask which parts of the timing can be confirmed. Do not arrange a ride around an unconfirmed arrival. After ordering, use your order reference when requesting an update. Keep an estimate labelled as an estimate in your planning notes, and record a change when the team provides new information.

Collection is by arrangement. Confirm the actual location, appointment and selected finish before travelling. Ask whether the bike will be boxed or assembled, and check your vehicle and loading arrangements against that answer. Do not head to an office or registered address without a confirmed collection plan.

Use a short appointment record: address supplied by the team, date and time, finish, handover format and loading question resolved. If any field is still unknown, ask before leaving. The dimensions and fit note brings the supplier-listed bike and carton figures together for that conversation.

Fill in this message with your own details and send it through the delivery enquiry page. Share the access information privately rather than in a public comment.

I’m considering Ridge in [finish], quantity [number], for postcode [postcode], [state]. The receiving location is [home/business/other]. Access includes [steps, gate, parking or unloading limits]. My timing question is [question]. Please confirm finish availability, delivery coverage, the handover arrangement and the expected dispatch information before payment.

For collection, replace the destination section with a request for the actual location, appointment, boxed or assembled format and loading arrangements. Keep any important unanswered question visible.

Put the final arrangement beside your order reference: finish, destination or collection appointment, access notes, expected dispatch information and any pending question. This gives you a useful reference if you later need an update.

On arrival, record the actual receipt date and any visible concern. Keep packaging while an issue is being reviewed, and contact the team with the model and order reference if something needs checking. Continue with the Ridge arrival checklist for a receipt log and the correct-manual check before setup.