Your Ridge arrival checklist.

Start with the order confirmation and the place where you will receive the bike. The supplier lists a carton of 142 × 32 × 74 cm and a packed weight of 65 kg. Those figures deserve a planned route through your property and a suitable handling arrangement.

Before arrival, confirm the delivery access with the team. Identify steps, tight gates and any unloading limitations. Leave a clear place to keep the packaging while you check the order. Ask what assembly state to expect and record the answer alongside your confirmed delivery arrangement. For collection, confirm the loading plan before travelling.

Keep your order reference close at hand. On receipt, make a brief dated note of the carton condition and any visible concern. Relevant photographs can help describe an issue: a wider view establishes where it is, while a closer view shows the detail. Keep labels and order information out of public posts.

If you see damage or something does not match the order, contact Beshare with the model, reference and a plain description. Keep the packaging while the next step is confirmed. Use the returns and warranty support page for the reporting route. Keep your description and any reply with the order record so you can follow the next step clearly.

Find the instructions supplied with your actual bike before beginning setup. Follow the relevant unpacking and assembly directions, and ask the team if they are missing or unclear. A guide for another brand with a similar frame is not confirmation of the procedure for your Ridge.

Make a record of the documents and items actually received, then compare that record with your order and supplied information. If an item seems missing, name it and ask for confirmation against your order. Note any separately packed components and keep their supplied directions together. Confirm how they relate to the required setup before beginning work.

Write Beshare Ridge, supplier model EDB001 at the top of your record. Add your chosen finish, order or payment reference, receipt date and the title or revision of the instructions you received. Keep these together so a later support request starts with the correct product.

Record visible component markings when relevant and accessible without dismantling anything. Describe a mismatch precisely: “my order specifies this finish, and this is what arrived” is more useful than “wrong bike.” If you need to share photographs, describe the issue first and let the support team explain the appropriate channel.

Before the first ride, confirm the required assembly, inspection and charging steps using the correct supplied instructions. The actual battery and charger matter. Keep the matching directions within reach and follow their sequence. If a required setting or inspection is unclear, note the exact instruction and ask support to clarify it before continuing.

If setup is uncertain, request the correct manual or clarification before using the bike. Stop using it if a fault affects safe operation. Do not dismantle battery cells or improvise charging or wiring changes. Resolve the question with support rather than trying to make a delivery-day ride happen.

Copy these fields into a note and fill them from your actual order. Leave unknowns marked “awaiting confirmation” rather than guessing.

• Order: reference, finish and receipt date.
• Condition: carton observation and any visible concern.
• Documents: manual title or revision received.
• Question: what needs checking, with the relevant item or component named.
• Next step: the instruction received and any point still unresolved.

For the arrangements before arrival, read delivery and collection planning. For a model-specific question afterwards, use the support request worksheet.